Enable Futures are operating as an employment business on behalf of its client and recruiting for a Technical Services Consultant for market-leading software solution organisation.Who provide a portfolio of document-related services to a broad customer base, including the NHS, Local Government and a variety of Commercial organisations across the UK! The location of the office is in Wellington, Somerset and partially remote.
Outstanding Package:The working hours are 8.30 - 17.30 Monday to Friday (Hybrid Working)The annual starting salary is £23,660.17Pension scheme 8% employer contribution.Onsite parking, M5 nearby.33 days holiday rising to 33 (1-day increments annually) including Bank Holidays.Career progression & extensive training.Private healthcare.Induction, training, and support are ongoing.
Key Responsibilities:Customising the software configuration to meet their unique and specific needs of our customersInvestigating and remedying any issues occurring within our customers’ configurationInvestigating and reporting any faults within our software application(s)Producing and maintaining a clear and succinct log of activitiesAnalysing and extracting customer data using our in-house softwareFollowing pre-defined procedures and documentation to aid timely task resolution.
Experience, attributes & skills sought:EssentialA logical mind-set with a strong ability to problem solveStrong attention to detailAn enthusiasm for learning new softwareAn ability to quickly assimilate and retain new informationWork methodically and efficiently to tight deadlinesCapable of communicating with customers in a polite and professional wayDesirableExcellent written and verbal communication skills with the ability to relay technical information clearlyExperience with Microsoft Office applicationsAdaptable and open to changePlan, control and organise their own activities whilst working on more than one taskPrevious coding experiencePrevious experience within a technical support environmentPrevious experience working with application logs