Enable Futures are operating as an employment business on behalf of its client and recruiting for a Technical Services Consultant (HYBRID) for a privately owned, innovative, market-leading software solution organisation. Who provide a portfolio of document-related services to a broad customer base, including the NHS, Local Government and a variety of Commercial organisations across the UK! The location of the office is Wellington, Somerset!
*What is a Technical Services Consultant - this is someone who has an interest, passion or background in IT, Tech, Web, Code, Software and is now keen to progress a career with a market leader!
Customising the software configuration to meet their unique and specific needs of our customers
Investigating and remedying any issues occurring within our customers’ configuration
Investigating and reporting any faults within our software application(s)
Producing and maintaining a clear and succinct log of activities
Analysing and extracting customer data using our in-house software
Following pre-defined procedures and documentation to aid timely task resolution.
Experience, attributes & skills sought:
A logical mind-set with a strong ability to problem solve
Strong attention to detail
An enthusiasm for learning new software
An ability to quickly assimilate and retain new information
Work methodically and efficiently to tight deadlines
Capable of communicating with customers in a polite and professional way
Excellent written and verbal communication skills with the ability to relay technical information clearly
Experience with Microsoft Office applications
Adaptable and open to change
Plan, control and organise their own activities whilst working on more than one task
Previous coding experience
Previous experience within a technical support environment
Previous experience working with application logs