Key Responsibilities:

• Work with the Support Manager and peers to prioritise and manage team workload.
• Ensure that new issues are dealt with efficiently by self or team members and are clearly documented in accordance with company procedures.
• Use skill and expertise to define, prioritise and plan work for inclusion into maintenance releases.

• Oversee the development output of the 3rd line support team.
• Produce clear, accurate code taking responsibility for the tasks given by the SDM.
• Work within the agreed timescales.
• Ensure all code is documented in line with the Company’s procedures.
• Make every attempt to capture mistakes in your own work before submitting for testing by any other person.
• Create and maintain clear and accurate SQL within company databases.
• Promote the use of elegant, reusable code wherever possible.
• Communicate and function effectively with members of the Development Team.
• Working with the Team Leader, Business Analysts and, where appropriate, customers, undertake research and development and contribute to the design and specification process.
• Maintain good communication with your colleagues in the Customer Support Team and provide help with resolving customer support issues to ensure that the terms of the Company’s Service Level Agreement are met.
• Share knowledge and expertise with other staff members, as required, ensuring effective use of time.
• Escalate any problems or concerns about specific development issues to the SDM.

Experience, attributes & skills sought:

• Essential:

Experience of leading or managing a team.

ASP.NET (C#).

Experience of databases such as PostgreSQL, MSSQL, MySQL.

Able to handle multiple tasks simultaneously, flexibly, under pressure, including a mix of own projects and management.

• Desirable:

Win Forms.

Source Control.

Unit Testing.

Knowledge of App development.

Outstanding Benefits Package:

1. 22 Annual Leave + rising to 24 then 26 then 28 days.
2. +8 Days Bank Holidays.
3. Onsite Parking.
4. Company Pension.
5. Flexible Working Hours (have time off work and make the hours up any time).

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