Service Administrator

£19,000 - £22,000 PA
08:30 – 17:00 Monday to Friday.
Closing Date:
30th May 2022

Do you have prior experience within an office, customer service or scheduling engineers? A great opportunity to join a fast-paced environment and work as part of a close knit, dynamic team.

Enable Futures are operating as an employment business on behalf of its client and recruiting for a Service Administrator to join an industry leader at an exciting time of growth based in Chard, Somerset!

You will be a key member of the service department and be responsible for providing high level of administrative support, whilst be a pivotal point of contact for customers and engineers.  The successful candidate will have excellent communication skills and be able to prioritise tasks.

The working hours are 08:30 – 17:00 Monday to Friday. Salary Circa £19,000 - £22,000 PA. You will be working Modern offices, with great facilities and a friendly culture!

Key Responsibilities:

To include but not limited to the following:

  • Provide administrative support to the Service Department
  • To be a first point of contact for customers and engineers, answering telephone calls and emails
  • To talk with customers and organise service appointments
  • To log faults and allocate work to engineers
  • To take information from engineer’s reports to create invoices to send to customers
  • Organise and schedule the service engineers routes
  • Establish and maintain appropriate administrative systems, records and data sorting on behalf of the service team
  • Ensuring CRM data and information is accurate and complete

Experience, attributes & skills sought:

  • Administration and customer support experience
  • Time management and organisational skills
  • Able to work as either an individual or as part of a team
  • Geographical knowledge beneficial
  • Have a focused attitude with attention to detail
  • Ability to build a rapport with colleagues and customers
  • Team player

The Package:

  • The working hours are 8.30 - 17.00 Monday to Friday.
  • The annual salary is £19,000 - £22,000
  • Pension scheme
  • Onsite parking
  • 25 days annual leave (Plus bank holidays)
  • Death in service policy
  • Modern vibrant offices