Key Responsibilities:As part of the Production Control office team, you will be providing a wide range of vital administrative services supporting the company’s current and future operations across the breadth of the business.You will primarily be responsible for:

• General office administration & customer service, all specific areas of this role will have full training!
  
• Exceeding high standards of customer care by controlling all documents through the production process ensuring that all documents are processed in an accurate and timely fashion
  
• Ensuring all necessary stock and consumables are in place to allow production to produce and send high quality product in a timely and efficient manner
  
• Taking ownership of bespoke customer mailings to ensure they are processed and despatched into the production environment to meet specific customer requirements
  
• Managing the control of workflow at our Production Sites to allow us to meet customer requirements
  
• Identifying and escalating irregularities with the volume of our Customer’s documents so they can be resolved and the documents despatched at the earliest possible point
  
• Identifying and escalating operational issues so they can be dealt with appropriately and at the earliest opportunity
  
• Monitoring and ensuring escalations are being dealt with in an appropriate and timely manner
  
• Ensuring all incoming information is of the highest quality
  
• Managing the reporting of management information surrounding the production process
  
• Ensuring strong mutually beneficial relationships are forged with suppliers and internal departments
  

Experience, attributes & skills sought:‍

• Excellent attention to detail
  
• Excellent communication skills, both written and verbal
  
• Extensive practical experience in the use of Microsoft Office including Excel
  
• Excellent organisational skills
  
• Excellent time management skills
  
• Ability to remain calm under pressure
  

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