Are you an experienced IT Support Services Consultant? Or a graduate with an IT related subject?
EnableFutures are operating as an employment business on behalf of its client and recruiting for a permanent IT Support Services Consultant working remotely from home initially and then based from modern offices in Yeovil,Somerset! If you should prefer some remote working permanently, still apply. #applynow
If successful, you will be joining a global market tech leader, going through exciting growth, offering a standout career opportunity! Don’t miss out; apply today, and Rebecca will be in touch shortly!
The annual salary is circa £23,500 PA dependant on experience. The working hours are 37.5 hours per week to work on shifts as required to ensure 24/7/365 support cover. The shift options can be discussed with Rebecca to suit you, so apply and she can tell you more.
To provide an effective point of contact for customers requiring support and ensure cases are effectively triaged appropriately and routed.
To provide Tier 1 level support of MIS and other products to our customers.
To establish and maintain a good working relationship with the customer and provide an excellent level of customer service.
To manage cases via the case management system and manage your case work load according to defined procedures and service level agreements.
To continually improve your knowledge of the products to enable you to support customer queries.
To work within a wider support team to ensure that cases are closed according to service level agreements.
To work on shifts as required to ensure 24/7/365 support cover.
Previous experience in an IT helpdesk environment.
Excellent communication abilities.
Ability to juggle multiple, competing priorities.
Ability to problem solve.
Flexible and hardworking both independently and in a team environment.
ExcellentEnglish oral and written communication skills.
Good working knowledge of Microsoft Office.
Ability to work from Home.
Ability to work shifts, some Sundays and Bank Holidays.
22Annual Leave + rising to 24 then 26 then 28 days.
+8Days Bank Holidays.