Implementation Manager

Taunton, Somerset offering Hybrid Working.
,
FT
Salary:
Competitive DOE
Hours:
9.00am-5.30pm Monday to Friday
Closing Date:
15th August 2022

We have an outstanding opportunity for an Implementation Manager to join a rapidly growing tech market leader on a permanent basis - Fintech!

Enable Futures are operating as an employment business on behalf of its client and recruiting for permanent Implementation Manager for our client based in Taunton, Somerset offering Hybrid Working.

The working hours are 9.00am-5.30pm Monday to Friday. Salary is negotiable dependent on experience.

The Implementation Manager is responsible for the end-to-end implementation process of new business. This will include successful product integration as well as sharing of knowhow and customer training. The successful candidate will support the ongoing needs of the Company whilst ensuring that best practices are applied throughout. The Implementation Manager will be an advocate for continuous improvements to ensure that the Implementation process is best in class and customers receive a seamless onboarding and go live experience

Key Responsibilities:

  • Manage the implementation lifecycle from technical briefing to go live.
  • Plan, lead, organise and control multiple project initiatives in accordance with approved scope and schedule.
  • Engage and collaborate with internal stakeholders (commercial and delivery teams) to create a seamless process including project scope and objectives to enhance the end users experience and ensure technical feasibility.
  • Identify emerging risks and develop mitigation plans to ensure schedules and plans meet requirements.
  • Support our partners and merchants with integrations and testing.
  • Create and manage supporting frameworks and documentation to augment the implementation process and drive change through the lifecycle of the projects.
  • Ensure the implementation process can be monitored in such a way to ensure that all partners are aware of progress and responsibilities.
  • Gather feedback on a regular basis to constantly improve process and the end users experience.

Requirements:

  • Solid understanding of the payment’s lifecycle, payment processing methods and related compliance requirements.
  • Degree in Computer Science or its equivalent is desired. However, practical experience is equally as important.
  • A minimum of 2 years’ experience in a similar role within the financial services/fintech/payments industry.
  • Background within a technical environment with the ability to understand complex business and technical concepts.
  • Strong interpersonal skills, with the skill to quickly build relationships across all departments and levels internally and externally.
  • A curious nature and the ability to create and develop process improvement wherever they may present themselves.
  • A track record of successful product implementation working across multiple teams, on multiple products in a fast paced, market driven environment
  • Excellent communication skills (oral and written) with impeccable attention to detail.
  • Self-driven and proactive individual using initiative to provide a positive end user experience.
  • Solution and results driven attitude with the ability to respond quickly to and manage change.
  • Strong ability to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
  • Ability to quickly learn new concepts and technologies and convert them into solutions.
  • Experience with Postman for API demonstrations and testing is desired
  • An understanding of the Agile/Scrum framework

Benefits:

  • Hybrid working
  • Private Medical Insurance
  • 50% off gym membership
  • Close working team
  • Annual leave – 22 days plus BH, +1 day for each year of service
  • Free parking
  • Training Opportunities
  • Monthly employee engagement event