Remote working Customer Success Manager opportunity!
Enable Futures are operating as an employment business on behalf of its client and recruiting for a permanent Software Customer Success Manager based in Exeter. Remote Working or office based if preferred. You will join a market leader in IT & Software applications.
Primarily, this is a Customer Relationship Management role! The organisation takes customer service very seriously, the business is underpinned by the need for exceptional service and support. With several hundred customers, you need to develop and nurture strong customer relationships. You need to have answers to questions such as: How can we best serve our existing clients? What do they need? How do we deliver it? Where will it happen?
The Customer Success Manager needs outstanding presentation, oral and written skills as well as a warm, approachable personality. You’re someone who’s not afraid to take ownership of problems and act as a trouble-shooter – get things done. You might not always be able to do everything the customer wants but you can manage expectations and excel in customer service.
The working hours are 9.00am – 5.00pm Monday to Friday - flexible working is in place for you along with remote or office based! The annual salary is £35,000 - £45,000 PA.
Experience, attributes & skills sought:
Minimum 3 years sales and/or client management experience and a proven track record in achieving and being accountable for customer success.
Excellent communicator through various channels. Happy to pick up the phone at any time to have a conversation with a customer.
Great at building relationships.
Practical experience in managing major accounts with the ability to interact directly at CxO level.
Strong ability in problem resolution, team building, dealing with ambiguity, with a demonstrated ability to think at a strategic level.
Ability to balance and manage customer needs and priorities with overall business plans and priorities.
Solid understanding of software solution selling concepts and measurement of customer success ACCOUNTABILITY METRICS.
In return, you will benefit from: