Enable Futures is operating as an employment business on behalf of its client for a Customer Services Executive based in Yeovil, Somerset.
Joining a global market leader, you will be responsible for the day-to-day administration and customer care for a range of customers, following set guidelines, improving service standards, meeting the Service Level Agreement and reporting to the CS Manager. You will be joining a team of ten Customer Service Executives working in an open-plan, modern and vibrant office! Training is provided on the business product range and service, we are looking for someone with work experience in either office work, customer service or key account management. Or you could be a graduate looking to get into your first office job.
The working hours are 9.00am – 5.00pm Monday to Friday with parking onsite. Salary Circa £21,000 - £24,000 PA DOE.
Outstanding Package:
- 25 days annual leave + 8 bank holidays off.
- Competitive salary with progression and reviews.
- Free onsite parking.
- Excellent training.
- 9.00am – 5.00pm Monday-Friday & one hour lunch.
- Modern vibrant office.
Key Responsibilities:
- Guide customers for administration procedures and orders.
- Guide customers on managing their accounts with the business.
- Manage day-to-day queries including claims, delivery problems, name changes, invoice queries and sample copies.
- Send order, renewal and cancellation confirmations and renewal reminders promptly, accurately and within company guidelines/standards and within agreed timeframes.
- Build good relationships with suppliers.
- Generate monthly reports when requested.
- Attend quarterly review meetings to discuss the service, systems and products.
- Adhere to the service level agreement in place for each client.
- Provide the highest level of proactive customer service for a portfolio of high-profile/value customers, and consistently achieve a high level of customer satisfaction across all accounts.
- Ensure that all database input of new orders, cancellations, renewals and amendments is handled promptly, accurately and within company guidelines/standards.
- Prioritise and organise workloads to ensure that end users receive a quality, professional service at all times.
- Assist the Group Customer Services Manager with any other tasks that arise to ensure that overall business requirements are met.
- Work closely with the Business Development team to maximize the offering to customers and to sustain the delivery of agreed service levels.
- Continuously improve and streamline processes to enhance customer service levels and help identify when projects would support business needs and as appropriate manage the workflow of such a project on behalf of the team.
- Focus on improving day-to-day efficiency, to prevent backlogs and escalation of problems.
- Maintain customer focus at all times, looking at problems and requests from the customer’s point of view to provide a service tailored to their needs.
- Maintain excellent working relationships with both customers and suppliers to strengthen the company’s position in the market.
- Maintain a clear understanding of the direction in which the business wishes to head, and appreciate both your role in this, in helping the company to achieve its overall aims.
Experience, attributes & skills sought:
- Organised
- Good communicator, both verbal and written
- Time management skills
- Ability to prioritise and work under pressure
- Computer literate, proficient in Excel, Word, Outlook and the Internet
- Ability to work in a team
