Customer Service Coordinator

Bridgwater
,
Full Time
Salary:
£21,000 - £22,000 PA
Hours:
8.00am - 5.00pm Monday to Friday
Closing Date:
30th June 2021

Do you want to join a market leading, prestige & bespoke manufacturer? Would you like to work in modern vibrant offices with a sociable team?

Enable Futures are operating as an employment business on behalf of its client for a Customer Service Coordinator (1 Year Maternity Contract) based in Bridgwater, Somerset. As the you Customer Service Coordinator will work in an open plan office with the administration team for a market leading manufacturer. This role will start as a one year maternity contract and then turn into a permanent contract at the end of that year.

Reporting to the Office Manager, you will be the central point of contact for all client communication. The Coordinator will be responsible for ensuring the delivery of exceptional levels of customer service & coordinating the activities required.

The working hours are 8.00am - 5.00pm Monday to Friday. The annual salary is £21,000 - £22,000 PA dependant on experience.

Key Responsibilities:

  • Answer all customer enquiries, promptly, professionally and in line with company procedures.
  • Work with customer service team to pro-actively establish efficiencies and to drive excellence.
  • Professionally and efficiently carry out the following duties as designated by the Customer Services Supervisor:
  • order handling
  • new order processing
  • amendments
  • quote processing
  • customer complaints
  • Assist with preparation of reports as requested by Customer Service Supervisor.
  • Adhere to relevant procedures, work instructions and policies.
  • Actively strive to exceed departmental goals and objectives.
  • Ensure timely escalation of Customer queries and complaints as necessary.
  • All administrative duties essential to the efficient running of the Customer Service office as instructed by the Customer Service Supervisor.

Experience, attributes & skills sought:

  • Excellent communication skills, spoken and written
  • Proven experience in customer service environment
  • Computer Literacy – Microsoft Office (Word/ Excel) and knowledge of ERP systems
  • Excellent and accurate numeracy skills
  • Ability to work independently and interdependently
  • Ability to work under pressure and cope with increased volumes during peak periods within any working day
  • Reliable and conscientious
  • Ability to multi-task and prioritise efficiently
  • A high level of enthusiasm and self-motivation
  • A confirmed team player

In return, you will benefit from:

  • 28 days annual leave
  • Free parking onsite
  • Career progression routes available
  • Company pension