Customer Service Advisor X2

Cribbs Causeway, Bristol UK
£26,289 starting.
8.30 - 17.30 Monday to Friday (40 hours).
Closing Date:
10th December 2022

Enable Futures are operating as an employment business on behalf of its client and recruiting for a Customer Service Advisor based in Cribbs Causeway, Bristol UK. Working for a privately owned, innovative, market-leading software solution organisation. Who provide a portfolio of document-related services to a broad customer base, including the NHS, Local Government and a variety of Commercial organisations across the UK! You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Managers and your Customer Service colleagues.

The Package:

Cribbs Causeway, Bristol.8.30 - 17.30 Monday to Friday (40 hours).

£26,289 starting.Pension scheme 8% employer contribution.

33 days annual leave (rising to 38 days - 1 day increments annually) including bank holidays.

Career progression & extensive training.

Access to a benefits portal.

Remote working Mondays & Fridays with a Tuesday, Wednesday & Thursday office based.

Induction, training, and support are ongoing.

Key Responsibilities:

  • Achieve customer service excellence through pro-active customer management and communication
  • Develop long term trusted relationships with your customers
  • Gain an in depth understanding of your customer base
  • Identify and understand our customers business challenges and solve with company solutions
  • Effectively manage calls and progress in a timely manner
  • Pro-active growth and retention of customer portfolio
  • Pro-actively identifying & developing opportunities to provide customers with additional services
  • Taking ownership for professional and timely resolution of customer issues
  • Working collaboratively with external team focused on growth and retention of customers
  • Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues
  • Ensuring CRM data and information is accurate and complete including call logs, activities and opportunities

Experience, attributes & skills sought:

  • 3 years’ experience of working in a customer service, office administration or sales environment
  • Excellent customer services skills
  • Excellent verbal and written communications skills
  • Customer focused mentality
  • Strong commercial aptitude
  • Working with urgency and a pro-active mind set
  • Ownership mentality
  • Professional approach and telephone manner
  • Strong work ethic, energy and enthusiasm
  • Ability to work to tight timescales
  • Skilled at prioritising appropriately
  • Skilled at relaying information clearly to a varied audience