Enable Futures are operating as an employment business on behalf of its client and recruiting for a permanent Customer Service Advisor based in Cheddar, North Somerset. You will join an upbeat team of six supporting the department with administration and a high level of customer care. This role is full time and based working from modern offices in Cheddar!The primary purpose of this role is to provide the highest possible level of Customer Service, be the first point of contact for all customer product issues, covering pre-fitting advice, troubleshooting, maintenance and installation guidance as well as identify, manage and resolve product issues and improvement requirements. Ensure that all essential information and customer feedback is reported to the correct department, supporting the continued implementation of product enhancements, effective business processes, accurate supporting documentation and ultimately promote customer satisfaction through providing the best knowledge.The working hours are 9.00am-5.00pm Monday to Friday. The annual salary is £22,000 PA with reviews in the future.
Key Responsibilities:
Experience, attributes & skills sought:Professional communication skills both written and verbal; numerate and literate; exceptional levels of accuracy and attention to detailProficient IT and Reporting skillsAbility to work individually as well as part of a teamAbility to multi-task and prioritise workload in a timely fashionConfident and polite telephone manner, strong listening skills and the ability to remain calm under pressureGood sense of humourPackage:
