Customer Service Advisor 

Cheddar
,
FT
Salary:
£22,000 PA
Hours:
9.00am-5.00pm Monday to Friday.
Closing Date:
30th October 2022

Enable Futures are operating as an employment business on behalf of its client and recruiting for a permanent Customer Service Advisor based in Cheddar, North Somerset. You will join an upbeat team of six supporting the department with administration and a high level of customer care. This role is full time and based working from modern offices in Cheddar!The primary purpose of this role is to provide the highest possible level of Customer Service, be the first point of contact for all customer product issues, covering pre-fitting advice, troubleshooting, maintenance and installation guidance as well as identify, manage and resolve product issues and improvement requirements. Ensure that all essential information and customer feedback is reported to the correct department, supporting the continued implementation of product enhancements, effective business processes, accurate supporting documentation and ultimately promote customer satisfaction through providing the best knowledge.The working hours are 9.00am-5.00pm Monday to Friday. The annual salary is £22,000 PA with reviews in the future.

Key Responsibilities:

  • Be responsible for raising Sales Orders to send out the replacement items/spares.
  • Identify items that need to be returned for testing and ensure that the returns team have a copy of the issue and all required contacts and timescales to proceed with the collection.
  • Identify and escalate any issue that needs to be resolved in-situ to the team.
  • Promote a ‘personal’ and caring relationship with our customers to ensure that they experience the high standard of Customer Support.
  • Be responsible for updating the progress history against each issue, so it can be reviewed, analysed and dealt with efficiently by any member of the department, offering a seamless service to the customer and ensuring that all data used for reporting to Senior Management is as up-to-date and accurate as possible.
  • Display a high level of Customer Service skills and strong sense of urgency at all times.
  • Develop and maintain a high level of product knowledge and show a strong ability to retain and record information.
  • Liaise with the W/house spares team when items may not be coded or require taking from whole stock.
  • Assist the Engineer Support to identify and analyse product and potential installation or product faults.

Experience, attributes & skills sought:Professional communication skills both written and verbal; numerate and literate; exceptional levels of accuracy and attention to detailProficient IT and Reporting skillsAbility to work  individually as well as part of a teamAbility to multi-task and prioritise workload in a timely fashionConfident and polite telephone manner, strong listening skills and the ability to remain calm under pressureGood sense of humourPackage:

  • Cycle to work scheme.
  • 25 days annual leave + 8 bank holidays.
  • Company Pension.
  • Onsite parking.
  • Charity work time given.
  • Wellness programme.