Customer Service Advisor

Wellington
,
FT
Salary:
£26,289
Hours:
8.30 - 17.30 Monday to Friday.
Closing Date:
30th May 2022

Do you have experience in Customer Service, Office Administration, or Hospitality! You may be a graduate - Whatever your background, the person to suit this role will be proactive, intuitive, and take ownership.

Enable Futures are operating as an employment business on behalf of its client and recruiting for a Customer Service Advisor to join an industry leader at an exciting time of growth based in Wellington, Somerset! You will have responsibility for a portfolio of customers and will be required to build strong working relationships, working collaboratively with external customers and your Customer Service colleagues.

The role offers remote working on a Monday & Friday and a Tuesday, Wednesday & Thursday from the office. Modern offices with high tech facilities, a stocked canteen and a friendly culture!

The Package:

  • The working hours are 8.30 - 17.30 Monday to Friday.
  • The annual salary is £26,289.
  • Pension scheme 8% employer contribution.
  • Onsite parking, M5 nearby.
  • 33 days annual leave (rising to 38 days - 1 day increments annually) including bank holidays.
  • Career progression & extensive training.
  • Access to a benefits portal.
  • Remote working Mondays & Fridays with a Tuesday, Wednesday & Thursday from the offices.
  • Induction, training, and support are ongoing.

Key Responsibilities:

Looking after and ownership of your customer base.  

Ensure growth and retention of the customer portfolio by providing them an excellent service.

Identify & develop opportunities to provide customers with additional services.

Ensure timely resolution of customer issues and queries.

Working collaboratively with external Account Management teams focused on growth and retention of customers.

Liaising and collaborating with internal technical teams for the progression of opportunities and resolving customer issues.

Experience, attributes & skills sought:

Experience within a previous customer service or office based setting.

Confident multi-tasker.

Have a focused customer mentality.

Pro-active approach.

Ownership mentality.

Professional approach and telephone manner.

Passion for learning and personal development.

Ability to work collaboratively as part of a team.