Customer Service Administrator

Yeovil
,
FT
Salary:
Circa £20,000 - £21,000 PA
Hours:
9.00am – 5.00pm Monday to Friday
Closing Date:
30th May 2022

Have you worked in Customer Services or Administration? Maybe you are working in a car garage as the front of house host working weekends and now prefer Monday to Friday?

Or maybe you’re a Graduate keen to join a global organisation to launch your career! Apply Now! Jack will call & email with more information.

Enable Futures are operating as an employment business on behalf of its client for a Customer Service Administrator based in Yeovil, Somerset. You will be joining a global market leader within corporate client services; you will be responsible for the day-to-day management of customers, following set guidelines, improving service standards and reporting to the CS Manager. In addition, you will be joining a fun and welcoming team of ten working in an open plan, modern & vibrant office!

The working hours are 9.00am – 5.00pm Monday to Friday with parking onsite. The annual salary is Circa £20,000 - £21,000 PA with progression and salary reviews!

Package:

  • 25 days annual leave + 8 bank holidays off.
  • Competitive salary with progression and reviews.
  • Free onsite parking.
  • Excellent training.
  • 9.00am – 5.00pm Monday-Friday & one hour lunch.
  • Regular social events
  • Employer supports work/life balance

Key Responsibilities:

  • Provide the highest level of proactive customer service for a portfolio of high profile/value customers, and consistently achieving a high level of customer satisfaction across all accounts.
  • This role involves supporting your clients with their subscription management needs, including day-to-day queries, orders, renewals, claims and changes.
  • Prioritise and organise workloads in order to ensure that clients receive a quality, professional service at all time, adhering to service level agreements.
  • Maintaining and developing excellent working relationships with both customers and suppliers, looking at problems and requests from the customer’s point of view to provide a service tailored to their needs.
  • Maintain a clear understanding of the direction in which the business wishes to head, and your role to support this, in helping the company to achieve its overall aims.

Experience, attributes & skills sought:

  • Organised
  • Good communicator, both verbal and written
  • Time management skills
  • Ability to prioritise and work under pressure
  • Computer literate, proficient in Excel, Word, Outlook and the Internet
  • Ability to work in a team