Customer Service Administrator

Cheddar, North Somerset
Full Time
£20,000 PA
37.5 hours M-F
Closing Date:
10th July 2021

Enable Futures are operating as an employment business on behalf of its client and recruiting for a Customer Service Administrator (Maternity Contract) based near Cheddar, North Somerset. You will join the organisation on a 10-Month Maternity Contract initially, then after the initial ten months a review to permanent contract.

The working hours are full-time Monday to Friday, 37.5 hours per week. The annual salary is £20,000 - £22,000 PA!

The role focuses on effective handling of telephone enquiries and order processing supporting a busy & friendly administration department.

Key Responsibilities:

·         Order inputting.

·         Ascertaining stock availability and communicate order acknowledgements and delivery date information to customers.

·         Despatching orders as quickly as possible to our operations team in order to reach customers next day.

·         Administrating the outstanding order book, and despatching back orders in line with planned despatch dates.

·         Handling inbound telephone enquiries.

·         Making outbound calls to customers in relation to their enquiries or orders.

·         Problem solving to meet customer demands.

Experience, attributes & skills sought:

·         Excellent communication skills, spoken and written.

·         Proven experience in customer service environment.

·         Computer Literacy – Microsoft Office.

·         Reliable and conscientious.

·         Ability to multi-task and prioritise efficiently.

·         A high level of enthusiasm and self-motivation.

·         A confirmed team player.


·         Cycle to work scheme.

·         25 days annual leave + 8 bank holidays.

·         Company Pension.

·         Free onsite parking.